Darn Consumers Anyway...

Being a Verizon Wireless customer, I found this article to be quite enlightening.

"Why in the world would you think your (cell) phone would work in your house?" [Verizon CEO Ivan Seidenberg] asked. "The customer has come to expect so much. They want it to work in the elevator, they want it to work in the basement."

Well! So there! How dare we consumers expect things to work!? How dare we expect our high costs for services would be used to further advance technology?!

Now, now, I understand the limitations of current technology and everything. Don't get me wrong. There are some places where cell phones simply will not function. We get it. But is this seriously a necessary statement from the CEO? After all, being this high in the business world, you know he can BS with the best of them; why not simply say that Verizon is working on expanding service areas and signal strength constantly? It probably isn't even a lie; no company grows by being stagnant.